Refund and Returns Policy

Shipping Information:

We at AESTHETICA strive to ensure that your orders reach you as soon as possible. After placing an order, you will instantly receive a confirmation e-mail with details of your order and we must call at the given contact number by our customer to confirm the order.  It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 48 hours (provided it is a business day). However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

  • In Pakistan, we offer a standard shipping charge on all orders no matter how big or small your package is.
  • For nationwide delivery, we use several courier services.
  • The projected delivery time for is 3-7 business days.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email admin@aesthetica.pk / call or WhatsApp our Customer Service Desk at +92 330 1565642. Make sure you have your order number (provided to via email when you place your order) when you call or email us.

Exchange Policy:

AESTHETICA has a 7-day goodwill exchange policy, provided the item is returned to us in time:

  • It is in its original packaging
  • The seal of each product is intact
  • The packaging of the product has not been tampered with

*Please note that items bought during the PROMOTIONAL SALES cannot be exchanged or returned unless the product received does not match the product that you have ordered.

How You Can Exchange An Item?

  1. Email us at admin@aesthetica.pk and request an exchange.
  2. Log in the reason for exchanging the item. Make sure to add your order number and the name of the items being exchanged, in the email.
  3. Send the item back to us in its original packaging and seal intact to the address provided in response to your email.
  4. We will send your chosen replacement item in exchange to your address
  5. You will need to pay any applicable shipping charges for the re-shipment.

If your return is approved for an exchange:

  1. Availability: Exchanges are subject to the availability of the requested product.
  2. Processing Time: Once the returned item is received and approved, we will process the exchange and ship the new item to you within 2-3 business days.
  3. Shipping Costs for Exchange: If the exchange is due to a faulty or incorrect item sent by us, we will cover the shipping costs for sending the replacement. For other exchanges, you may be responsible for the shipping costs of the replacement item.

Returns Policy:

AESTHETICA will fully refund (credit voucher) or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund under the following conditions:

  • Products must be unopened and in the original condition
  • Products must be sent back within 7 days from original receipt of goods
  • Your proof of purchase / order information must also be included in the return.

Inspection and Processing of Returns:

Once we receive your returned products, our team will inspect them to ensure they meet the eligibility criteria.

  1. Approval: If the return is approved, we will process your refund or exchange as per your request (subject to availability for exchanges).
  2. Rejection: If the returned products do not meet the eligibility criteria, we reserve the right to refuse the return and may send the products back to you at your expense.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately upon receipt (within 48 hours). Please provide your order number and clear photos of the damaged or incorrect product. We will work with you to resolve the issue, which may include a replacement, exchange (subject to availability), or a full refund, including any applicable shipping costs.

Cancellation:

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24-48 hours so be sure to let us know about cancellations at the earliest.
Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to AESTHETICA Customer Services at admin@aesthetica.pk / call or WhatsApp our Customer Service Desk at +92 330 1565642.
*Please note that if your order has been shipped, we will not be able to cancel it.

 

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